ajili Responsible Gaming – Play Smart, Stay in Control
At ajili, we believe that entertainment should always feel good. Our Responsible Gaming commitment is built around giving every Filipino player the tools, information, and support needed to keep gaming a positive experience. Whether you are setting personal limits or looking for guidance, this page is your starting point.
Our Commitment to Every Filipino Player
ajili is committed to providing a safe, fair, and enjoyable entertainment environment for all players across the Philippines. We recognise that while most players engage with our platform purely for fun, a small number may develop patterns that go beyond healthy play. Our Responsible Gaming programme is designed to give every player the awareness, tools, and resources to make informed decisions about how they play. We take this responsibility seriously, and our team continuously reviews and improves the safeguards available on the platform. Every feature described on this page is available to all registered players at no additional cost.
Age Verification
ajili strictly enforces a minimum age of 21 years for all players in the Philippines. During registration, we collect date of birth information and may request supporting identity documents to confirm eligibility. Players who are found to be underage will have their accounts suspended immediately and any funds returned. We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. Protecting young people is a non-negotiable part of how we operate.
Deposit and Spending Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This feature is designed to help you stay within a budget that feels comfortable and sustainable for your lifestyle. We recommend reviewing your limits regularly, especially if your financial circumstances change. Setting a limit is a sign of smart, confident play — not a restriction.
Session Time Reminders
Losing track of time during a gaming session is easy, and we want to help you stay aware. Players can activate session time reminders that send a notification after a set period of play, prompting you to take a break or review your activity. These reminders are fully customisable and can be set to trigger after 30 minutes, one hour, or any interval you choose. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable over the long term. You can update your reminder preferences at any time through your account dashboard.
Self-Exclusion
If you feel that you need a break from gaming, our self-exclusion tool allows you to temporarily or permanently suspend your account. Short-term exclusions can be set for periods ranging from 24 hours to six months, while permanent exclusion closes your account indefinitely. During any exclusion period, you will not be able to log in, deposit, or receive promotional communications from ajili. We take self-exclusion requests seriously and process them promptly — usually within one business day. If you are unsure whether self-exclusion is right for you, please speak with our support team first.
Recognising When Gaming Stops Being Fun
Problem gambling can affect anyone, regardless of age, income, or experience. The earlier it is recognised, the easier it is to address. Below are some common signs that gaming may be having a negative impact on your life or the life of someone you care about. If several of these apply to you, we strongly encourage you to use our self-exclusion tool or reach out to a professional support service.
Chasing Losses
Continuing to play in an attempt to recover money that has already been lost is one of the clearest warning signs of problem gambling. This pattern often leads to larger losses and increased distress. If you notice yourself doing this, stop the session immediately and take a break.
Neglecting Responsibilities
Missing work, school, or family commitments because of gaming time is a serious indicator that play has moved beyond entertainment. Healthy gaming fits around your life — it does not replace or disrupt the things that matter most to you.
Borrowing to Play
Using borrowed money, credit, or funds set aside for essential expenses such as rent, food, or bills to fund gaming activity is a significant warning sign. Gaming should only ever be funded from disposable income — money you can genuinely afford to lose without affecting your daily life.
Feeling Anxious or Irritable
Experiencing strong negative emotions — such as anxiety, irritability, or restlessness — when not playing, or when trying to cut back, may indicate a dependency. These feelings are a signal that gaming has moved from a leisure activity to something that is affecting your mental wellbeing.
Where to Find Help in the Philippines
If you or someone you know is struggling with gambling-related issues, professional support is available. The following types of organisations provide confidential assistance to individuals and families affected by problem gambling in the Philippines. Reaching out is a courageous and important step, and you do not have to face this alone.
Crisis Hotlines
The Philippines has national mental health and crisis support hotlines available around the clock. If you are in immediate distress, please contact the National Center for Mental Health (NCMH) Crisis Hotline or your local government's social welfare office for urgent assistance and referrals.
Counselling Services
Licensed counsellors and psychologists across the Philippines offer confidential support for gambling-related concerns. Many hospitals and community health centres provide affordable or subsidised mental health services. Your primary care physician can also provide a referral to a specialist if needed.
Support Groups
Peer support groups, including local chapters of Gamblers Anonymous, offer a safe and non-judgmental space to share experiences and receive encouragement from others who understand what you are going through. These groups meet regularly in major cities across the Philippines and online.
Contact the ajili Support Team
Our player support team is available to help you activate any of the responsible gaming tools described on this page, including deposit limits, session reminders, and self-exclusion. You can reach us through the platform's support channels at any time. For general questions about responsible gaming, our FAQ page also contains helpful guidance. We are here to support you — not just as a player, but as a person.
Play at Your Own Pace
Gaming on ajili is meant to be enjoyable, social, and stress-free. Use the tools available to you, stay within your limits, and remember that support is always just a message away. If you are ready to explore the platform, register for a free account or log in to manage your responsible gaming settings today.
Have questions? Visit our FAQ page or review our Privacy Policy for more details.