ajili Privacy Policy – How Your Personal Data Is Handled on Our Platform
At ajili, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. By using the ajili platform, you agree to the practices described here. If you have questions, visit our FAQ page or review our Terms and Conditions.
What Information We Collect and Why
1. Account Registration Data
When you create an account on ajili, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred currency. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We also collect your chosen username and password, which are stored using industry-standard encryption. Providing accurate registration details is a condition of using the platform, and submitting false information may result in account suspension. All registration data is handled in accordance with applicable data protection standards in the Philippines.
2. Financial and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen local payment channel. We do not store full card numbers or sensitive banking credentials directly on our servers — payment processing is handled through secure, compliant third-party payment providers. Transaction records are retained for the period required by applicable financial regulations in the Philippines. This data is used solely for processing your transactions, resolving disputes, and meeting our legal obligations. We do not use your financial data for marketing purposes without your explicit consent.
3. Platform Activity and Usage Data
We automatically collect data about how you interact with the ajili platform, including the games you play, your betting history, session duration, device type, operating system, browser version, and IP address. This usage data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or a security breach. We may also collect information about the pages you visit within the platform and the features you use most frequently. This data is analysed in aggregate to understand player behaviour and improve our service offerings for Filipino players. Individual usage data is not shared with third parties for advertising purposes.
4. Communications and Support Data
When you contact our support team or submit a query through the platform, we collect the content of your messages, your contact details, and any attachments you provide. This information is used to respond to your enquiry, resolve issues, and improve the quality of our customer support. Support interactions may be recorded and retained for training and quality assurance purposes. If you opt in to receive promotional communications, we will use your email address or mobile number to send you relevant updates about the platform. You may withdraw your consent to receive marketing messages at any time by updating your account preferences.
How We Use, Share, and Protect Your Data
5. How We Use Your Information
The personal data we collect is used to operate and maintain your account, process transactions, deliver the services you request, and ensure the security and integrity of the platform. We use your data to comply with our legal and regulatory obligations, including identity verification requirements applicable to online entertainment platforms in the Philippines. Your information may also be used to send you service-related notifications, such as account updates, transaction confirmations, and security alerts. Where you have given consent, we may use your contact details to inform you about promotions, new features, or updates to the platform. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight.
6. When We Share Your Data
ajili does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All third-party data sharing is governed by data processing agreements that reflect applicable privacy standards.
7. How We Keep Your Data Secure
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using TLS protocols, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security assessments. Passwords are stored using one-way hashing algorithms and are never stored in plain text. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your ajili account. If you suspect that your account has been compromised, please contact our support team immediately.
8. Data Retention and Your Rights
We retain your personal data for as long as your account is active and for the period required by applicable law after account closure. You have the right to request access to the personal data we hold about you, to request corrections to inaccurate information, and to request deletion of your data where permitted by law. Requests to exercise your data rights can be submitted through the platform's support channels, and we will respond within a reasonable timeframe. Please note that certain data may need to be retained even after a deletion request to comply with legal obligations or resolve outstanding disputes. For more information about your rights as a player in the Philippines, you may also refer to our FAQ page or our Responsible Gaming guidelines.
9. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Your continued use of the ajili platform after any changes have been posted constitutes your acceptance of the updated policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.
Your Data Is Safe With Us
We are committed to protecting the privacy of every player on the ajili platform. If you have questions about how your data is used, visit our FAQ page or log in to manage your account preferences. Ready to get started? Registration is free and takes only a few minutes for players across the Philippines.
Have questions? Visit our FAQ page or review our Terms and Conditions for more details.